Press Release

Last Updated: 04-Mar-2021

Target to install 2 million more smart meters
UHBVN MD gave this information in SAC meeting of HERC
Immediate redressal of complaints relating to electricity billing: HERC
HPGCL needs a complete overhaul of its functioning keeping in mind the current scenario.
Chandigarh, (22 February, 2021). The Haryana Electricity Regulatory Commission (HERC) has advised Haryana Power Generation Company Limited and power distributions companies to change their present scenario of power supply using more efficient technology tools including installing smart and prepaid meters, electricity billing, pending connections and Consumer Grievance Redressal Forum etc.
A decision in this effect has been taken in a meeting of State Advisory Committee (SAC) of HERC held under the chairmanship of its Member Mr. Pravindra Singh Chauhan.
In the SAC meeting, HPGCL got into a lot of brainstorming session were held on many topics including changing the efficiency of the current scenario to make it more efficient.
It is noteworthy that meeting of the SAC is mandatory after hearing the petitions of the Annual Revenue Requirement (ARR) of the power companies. This virtual meeting was organized in this connection. At the meeting, HERC Member Pravindra Singh Chauhan instructed the Managing Directors of power distribution corporations that the complaints regarding electricity billing should be redressed soon, as well as to release the pending connections as well.
Whereas, HERC Member Naresh Sardana asked about smart and prepaid meters, Shashank Anand, MD, Uttar Haryana Bijli Vitran Nigam (UHBVN) had informed that till now 2.40 lakh smart meters have been installed, previously, where the target was to install 10 lakh smart meters, but now it has been targeted to install 20 lakh more smart meters, i.e. 10-10 lakh more smart meters will be installed in both power distribution corporations. Tenders will be made soon for this.
Dr. Balkar Singh, MD, Dakshin Haryana Bijli Vitran Nigam (DHBVN) told in the meeting that best steps have been taken for the satisfaction of the electricity consumers here, whereas they now have 15,822 pending power connections. In the meeting Mohammed Shayin, MD, Haryana Power Generation Corporation (HPGCL), informed regarding the challenges faced by HPGCL, he said that all these challenges have been overcome to a great extent. In order to protect the environment in thermal plants, swadeshi companies are being given the task of installing this equipment under Atmanirbhar Bharat. In this meeting, HERC's first Chairman V. S. Ailawadi said that HPGCL is in great need to make more changes in its functioning keeping in mind the current scenario, and he said about installing smart and prepaid meters. Consumers will be benefited as well as accuracy will come with extensive improvement in billing collection of electricity distribution corporations. In the meeting, Haryana Vidyut Prasaran Nigam Limited (HVPN) MD T.L. Satyaprakash said that HVPN is doing excellent work. In this meeting, G.N. Mangla of Gurgaon Industrial Association said that there is a need for wide publicity about the works of the Electricity Consumer Grievance Redressal Forum (CGRF) and expressed complete satisfaction over providing the best power supply. On this, HERC Member Pravindra Singh Chauhan directed the MD of UHBVN and DHBVN to give wide publicity to the consumers about the functions of CGRF. HERC Member Naresh Sardana said that all complaints related to electricity are heard in CGRF except in cases related to power theft. On this, Member Pravindra Singh Chauhan said that if any power consumer is not satisfied with the decision of CGRF, then he can appeal to the Electricity Ombudsman at Panchkula. In the meeting, P.K. Nautiyal of HAREDA said that the power distribution corporations will have to push for more initiatives to achieve the target of Renewable Purchase Obligation (RPO). In the meeting, Electricity Ombudsman Virender Singh, HERC Secretary Anil Doon, Director (Tariff) Sanjay Varma, other officers of HERC was present in the conference room and other members of SAC were virtually connected.

HERC’s Public Hearing: Electricity consumers in Haryana increased to 70.46 lakh
Commission directed to release new pending connection at the earliest
Chandigarh, (29 January, 2021). The Haryana Electricity Regulatory Commission (HERC) has conducted a virtual public hearing on the Annual Revenue Requirement (ARR) petition of Haryana's power distribution companies - Uttar Haryana Bijli Vitran Nigam (UHBVN) and Dakshin Haryana Bijli Vitran Nigam (DHBVN). The suggestions and objections of the officials of the distribution companies were recorded through the hearing.
It is noteworthy that UHBVN had a public hearing on Thursday followed by DHBVN in the afternoon. HERC Members Sh. Pravindra Singh Chauhan and Naresh Sardana listened carefully to the suggestions and objections from both sides.
In the morning, UHBVN presented its financial position through the power point presentation, after which UHBVN MD Sh. Shashank Anand spoke on behalf of the Nigam. During the hearing, HERC Members Pravindra Singh Chauhan and Naresh Sardana gave necessary guidelines on many topics including smart meters, consumer complaints center, electricity billing collection to the officials. In the virtual public hearing, all suggestions and objections received from the public were also carefully listened to and recorded.  
In the public hearing of DHBVN at 3 pm, a PowerPoint presentation was also presented before the Commission. It was informed that the number of electricity consumers has increased to 70.46 lakh in Haryana, out of which 32.84 lakh are of UHBVN and 37.62 lakh electricity consumers of DHBVN.
When DHBVN MD Sh. Balkar Singh was presenting details of DHBVN's electricity consumers, the Commission directed them to release new pending connections, as well. It was informed that on October 1, 2020, a list of new connections of 60,587 new electricity consumers was pending with UHBVN while 24,058 with DHBVN. At the same time, the Commission asked to act more effectively for the satisfaction of electricity consumers so that they do not face any trouble.
Earlier on January 21, Haryana Vidyut Prasaran Nigam (HVPN) and Haryana Power General Corporation Limited (HPGCL) also conducted virtual public hearings on ARR petitions. Everyone present their views in the virtual public hearing. Director (Tariff) Sh. Sanjay Verma, Director (Technical) Sh. Virender Singh and other senior officers of the Commission were present during the virtual public hearing held in the courtroom of the Commission.

CGRF and Electricity Ombudsman is in active mode
144 complaints received from CGRF (DHBVN) from 1st July to 30th September
101 complaints from 1 July to 30 September in CGRF (UHBVN)
Complaints related to billing, voltage, metering and interruptions in power supply are being heard in CGRF
HERC directed that CGRF chairperson will go to related circle to redress the grievances on the spot
Chandigarh, (20 December 2020). As many as 245 complaints had been redressed after Haryana Electricity Regulatory Commission (HERC) has issued directions to power utilities to visit the concerned circles for resolving the complaints of the electricity consumers through Haryana's Electricity Consumers Grievances Redressal Forum (CGRF) and Electricity Ombudsman is in an active mode. Giving further information, an official spokesperson said that the Uttar Haryana Bijli Vitran Nigam (UHBVN)'s CGRF received 101 complaints from July 1 to September 30. Similarly, Dakshin Haryana Bijli Vitran Nigam (DHBVN)'s CGRF received 144 complaints from July 1 to September 30. He said that CGRF listens to the complaints related to billing, voltage, metering, quality, reliability, safety, for the contempt of HERC directions and electricity supply related problems. If the consumer is not satisfied with the CGRF decision then he can forward his complaint to Electricity Ombudsman, upon which the Electricity Ombudsman shall give its decision, he added. He further said that the Electricity Ombudsman will listen to the arguments of both the parties in a virtual hearing and then announce its decision accordingly. He said that as per the information, in the last financial year 2019-20 UHBVN CGRF received 230 complaints and DHBVN CGRF received 535 complaints. Also, Electricity Ombudsman received 40 complaints in the last financial year, he added. He said that to resolve these 40 complaints Lokpal electricity conducted 128 sittings. Most of the complaints were related to metering and electricity bill issues, he added. He said that as per Electricity Ombudsman, Mr. Virender Singh, HERC has issued clear directions that all the complaints of electricity consumers must be redressed in timely manner and to do this, both the CGRF chairmen visit the concerned circles to listen to the consumer complaints. The UHBVN CGRF office is located at Kurukshetra and DHBVN CGRF is in Gurugram, he added. He said that both the CGRF meetings for the concerned circles are generally publicized in advance.

Chandigarh, (08 June, 2020). HERC Chairman Depinder Singh Dhesi, Member Pravindra Singh Chauhan and Member Naresh Sardana signed DISCOMS ARR / Tariff Order on 1st June. Aggregate Revenue Requirement (ARR) of UHBVNL and DHBVNL for the MYT Control Period 2020-21 to FY 2024-2025 and Distribution & Retail Supply Tariff for the FY 2020-21.

  1. Concessional Tariff for Agro Industries - Providing a major relief to Agro-Industries, the HERC has created a new Tariff category of Agro Industries/FPO upto 20 kW load. Such units will be charged a concessional tariff of Rs. 4.75 per kWh. Earlier they were being charged a tariff of Rs. 7.05 per kWh. The total benefit that will accrue during 2020-21 is estimated to be Rs. 42.5 Crores. The beneficiaries of this category will be the following:-
    a. Pack House
    b. Grading
    c. Packing
    d. Pre-cooling and ripening chamber
    e. Honey bee keeping
    f. Honey processing
    g. Mushroom farming
    h. Tissue culture
    i. Zinga and Fish Farming
    j. Poultry Farm
    k. Pig Farm
    l. Milk Chilling Plant
    m. Cold Storage
    This was a long pending demand of this category of industries and will give a big boost to the diversification of the rural economy.
  2. Pre-Paid Metering - HERC has approved the proposal of DISCOMs for introducing pre-paid metering. It allowed a rebate of 5% on the applicable tariff for consumers availing pre-paid facility. This step will go a long way in improving the billing and collection efficiency.
  3. Concessional Tariff for Domestic Consumers - Domestic consumers having consumption upto 150 units per month will continue to enjoy concessional tariff as follows:-
  4. Units Per month At the rate of
    0-50 Units Rs. 2 per kWh
    51-100 Units Rs. 2.50 per kWh
    0-150 Units Rs. 2.50 per kWh

           Such consumers will stand to gain by Rs. 465 Crores.

          Distribution and Retail Supply tariff for the Domestic Supply Consumers up to consumption of 800 Units per month has been reduced by 42 Paise per unit. Hence, for such consumers the electricity bill will reduce by about 10%. The reduction is on account of subsidy being given by the State Government and reduction, by the Commission of the applicable tariff for the Category II Tariff with per month consumption of 0-150 Units from Rs. 4.50/kWh to Rs. 2.50/kWh with telescopic impact upto a monthly consumption of 800 Units.

  5. No increase in Electricity Tariff - Keeping in view, the extraordinary situation arising out of the out break of the pandemic, HERC has decided not to increase the power tariff for any category of consumers. The Commission, to cushion the electricity consumers from possibility of tariff hike given the difficulty faced by HT/LT Industrial Consumers, Commercial Consumers, Railways/DMRC, has not allowed Return on Equity estimated at about Rs. 850 Crore to the Haryana Power Utilities i.e. HPGCL, HVPNL, UHBVNL and DHBVNL.
  6. Aggregate Revenue Requirement (ARR) - HERC has worked out the ARR for 2020-21 for Rs. 27,835 Crores. This figure was Rs. 28805 crores in 2019-20.
  7. Capital Expenditure Plan - HERC has approved a Capital Expenditure Plan of Rs. 2180 Crores for 2020-21 of the DISCOMs.
  8. R.E. Subsidy - The A.P. Sales are estimated to be 9217 million units during 2020-21, for which Power Department will provide R.E. Subsidy of Rs. 6650 Crores during 2020-21.
  9. Date of Applicability - The Tariff order of HERC for 2020-21, will be applicable w.e.f. 01.06.2020.
  10. Directives to DISCOMs - HERC has given the following directives to DISCOMs:-
    a. Work of installation of 10 lakh smart meters be completed within 6 months.
    b. Facility of pre-paid connection be provided to all consumers having Smart Meters, within six months.
    c. DISCOMs should publish their performance parameters, so that the consumers know how their service provider fares in comparison to the peers.
    d. Haryana should have at least one city (Panchkula or a renowned tourist destination) which is fully solar powered, using Rooftop Solar Generation.
    e. The Backlog of Renewable Purchase Obligation should be cleared and will not be allowed to be carried forward beyond 31.03.2022.